Help

Are your products covered by a guarantee?

Yes, all of our goods are covered by our 12 months 100% Guarantee.

Do I have to order over the Internet?

No, you can talk to a real person who will be pleased to provide advice as well as take your order for you over the telephone. To contact us by phone please call our team on (0800) 049 29 19 during office hours (9.00am – 5pm Monday to Friday). You can also leave an answerphone message out of hours and we will get back to you during office hours.

What is a compatible inkjet cartridge?

Compatible cartridges are non-OEM new cartridges. Compatible printer cartridges are manufactured by a third party factory to the OEM (Original Equipment Manufacturer) specifications. Each printer cartridge is tested to ensure it matches or exceeds the quality standard set by the OEM.

What is a remanufactured cartridge?

A remanufactured ink cartridge is a refilled original cartridge. Many printer manufacturers now encourage people to recycle ink cartridges and toner cartridges. These recycled cartridges are then remanufactured and refilled. Remanufactured cartridges are cheaper and often contain a lot more ink than the originals.

What does OEM mean?

OEM means ‘Original Equipment Manufacturer’ which means a cartridge is manufactured by the same company as the printer.

Does using remanufactured / compatible inkjet and laser cartridges void my warranty?

According to European and UK Law, the use of a refilled print cartridge does not affect the warranty unless failure or damage is attributable to it. This is typical of all manufacturers’ warranties and the Office of Fair Trading has written to printer manufacturers making this clear. Keep in mind that the ink does not touch any part of the printer or internal parts other than the cartridge and print head. The ink is applied to the paper as the paper is fed through the printer. We have been selling remanufactured and compatible inks for over 15 years and have never had a problem with remanufactured cartridges causing damage to a printer.

Why should I buy a compatible cartridge?

The main reason is because it saves you lots of money! Also as a remanufactured cartridge has been recycled it reduces the amount of waste going to landfill. So you are saving the planet, while saving money. What reasons do you have NOT to buy?

Will I Get the Same Number of Printed Pages From a Compatible Ink Inkjet Cartridge as an Original Cartridge?

You will get at least the same number of printed pages from compatible inkjet cartridges as you will get from an OEM inkjet cartridge. On average, most remanufactured or compatible cartridges contain more ink so print more pages than the OEM specification.

5% Page Coverage for Ink and Toner Explained

It’s understandable how the issue of page coverage can be confusing. There’s terminology that can make the situation even more unclear and when most ink and toner cartridges state they’ll print at 5% page coverage, the inevitable question is:

What is 5% page coverage?

It can sound obvious to say that the number of pages you can expect to print using one of our printer cartridges will vary depending on what you’re putting on the page, but just how much it can vary isn’t always made clear.

For someone printing the minutes of a committee meeting at home where it’s a standard text document and little else, you’d imagine them being able to get close to the page yields associated to the cartridge(s) on our website. But if you’re producing a report where you have a couple of pie charts or an image or two in addition to the text, then the coverage will be more and hence you may not be able to print as much.

Important: The page yields we display refer to the maximum number of pages you’re likely to print.
The 5% page coverage benchmark has been in place for years across our industry and is enforced by the Office of Fair Trading. You’ll see in many of our product descriptions that we also refer to ISO (International Organisation for Standardisation) who also enforce this standard.

What they created was a five-page document to demonstrate the various designs of the most commonly printed pages.

We know that 5% page coverage doesn’t sound like a lot, and when illustrated as a shaded area of a page (below), it doesn’t. But the key thing to remember is how the ink in that shaded area can be distributed to create text. In the example below, you can see that 5% page coverage is actually a sizeable passage of text. For that reason, it’s important to understand the page coverage difference and relate this to what you’re likely to be printing.

If you’re going to be printing pictures in full colour primarily then, you need to consider how this will reduce the number of pages you’re likely to be able to print.